At Aspen Soft Market, we strive to provide excellent customer service and ensure that our customers are satisfied with their purchases. To maintain transparency, we encourage all customers to read through our Return Policy and FAQ section for more details before making a purchase.

30-Day Product Guarantee

We offer a 30-day satisfaction guarantee on most of the products sold on our website. If you are not completely satisfied with your order, you can request a refund within 30 days of delivery. We will refund the full purchase amount for eligible products.

Non-Returnable Items

Due to licensing and copyright laws, we cannot accept returns on software that has been opened or downloaded, and installed in the case of products sent via electronic delivery. If the software is defective, we will exchange it for the same title only, as per the manufacturer’s limited 30-day warranty. Terms and conditions may vary depending on the manufacturer or product.

Incorrect or Defective Items

If you receive an incorrect or defective item due to an error on our part, Aspen Soft Market will cover the return shipping costs. Once we receive the returned item, we will either issue a refund or ship out a replacement at no additional cost. Shipping for replacements will be upgraded.

Refund Process

Once the returned item is received, Aspen Soft Market will process your refund within 2-3 weeks. This timeframe includes the shipping time back to our company, verification of the returned item, and the processing of your refund. Refunds will be issued via the original payment method used for the purchase.

Order Confirmation Number (OCN)

To ensure a smooth return process, all returns must be accompanied by an Order Confirmation Number (OCN). To obtain an OCN, please send an email to support@aspensoftmarket.com with the following information:

• Your original order number
• The product(s) you wish to return
• The condition of the product(s)
• The reason for the return

Important: Please do not ship any product back without an OCN number, as we are not responsible for returns that do not include an OCN.

Electronic Delivery Refunds

For products delivered electronically, we will process the return by verifying with the manufacturer that the product has not been activated or tampered with. Once this verification is complete and the product is eligible, we will refund the purchase price to the original payment method.

Return Shipping

For returns, the customer is responsible for the shipping costs, unless the item was defective or an error occurred on our part. Aspen Soft Market will cover return shipping for defective or incorrect items. The customer must ensure the item is securely packed to prevent damage during the return process.

Need Help?

If you have any questions related to refunds, returns, or need assistance with the return process, please contact us:

• Email: support@aspensoftmarket.com

We are here to help and will respond to your inquiries as quickly as possible.